AI vs YOUR JOB

Atlas · C21 · Social

Empathy & reading emotions

Recognising what others feel and responding in a way that helps.

AI Reliable score

6 / 10

Competent pro level · peak 8 · trend → · grade A

Why this score

On five standard emotional-intelligence tests six LLMs averaged 82% vs 56% for humans. These are text tests: reading a face, voice or room in real time, and felt care, are not measured. Companionship uses are policy-limited.

On the human scale

2Beginner. Recognises explicit emotion words
4Average adult. Average adult: reads feelings in conversation, responds kindly
6Competent pro. Professional: handles upset customers or patients well ← AI today
8Expert. Expert: therapists, skilled nurses
10Best humans. Best human empaths

Future warning

At its best, AI already reaches 8 on this capability. Peak results are never counted in the index; they show where the water may rise next.

Evidence

Schlegel, Sommer & Mortillaro, Communications PsychologyA
E24 · 2025-05
Measures
Five standard emotional-intelligence tests
AI result
Six LLMs averaged 82% vs humans 56%.
Humans
Human participants in the original test validations
On our scale
Above average adult on text-based tests; real-time and embodied empathy not measured.
sciencedaily.com ↗

History

First reading: Atlas v0.1, 5 Nov 2026. Every later change will be listed here with its reason.

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Why this number?